'Now what's holding them up?': Sydney storm victims take matters into own hands
Sydney residents facing a third night without power after a destructive storm battered the city's north say they're angry at their energy provider for its slow response and the lack of information it has provided.
Ausgrid confirmed that 20,000 homes are still without power, which was unlikely to be fully restored before Sunday. It would not provide estimates on when power would be restored to individual locations where it was cut.
The company advised residents to relocate if possible.
Residents of a Belrose cul de sac have taken matters into their own hands, carving up and removing a large tree cutting that fell in the street after Ausgrid told them they were unable to restore power because workers couldn't get access to the street.
Marnoo Place homes were left without power, safe drinking water or road access after Tuesday's storm, thanks to a downed tree, a fallen power pole and a power surge that polluted their water supply.
Sydney Water has restored services but AusGrid has been unable to say when power will be reconnected.
"There was a giant tree across the entrance to the cul de sac, so the road was cut off," resident Alana Curran told 9NEWS.
"A neighbour called up SES and they said there was no log of the tree obstructing the street, which is ridiculous.
"We were sick of not being able to get access so yesterday Daniel and three other guys got out a chainsaw and carved up the tree. It took three hours to move it."
AusGrid still has not removed the fallen power pole or started work to replace it.
"Ausgrid said there is so much damage in the area and they don't have an ETA on when they will be able to get power to people's homes," Ms Curran said.
"They were like 'oh we can't get through to your street'. So Daniel was like, 'I've made room. Now what's holding it up?'
"No one has contacted us and when a neighbour rang yesterday they were just like, no update."
Ms Curran, who has a one-year-old son, says the family had had to buy a generator so they can shower and are stocking the fridge with ice so food doesn't go off.
"Some neighbours have been managing with candles and torches," she said.
"Daniel bought some battery-operated lamps. We can't use the oven, the washing machine, dishwasher, all that kind of stuff.
"Luckily Cooper has been at daycare but from the weekend, we will be at home so it will be quite hard to heat his food up, his bottle, that kind of stuff."
The Upper North Shore and Northern Beaches bore the brunt of Tuesday's storm, with fallen trees bringing down power poles and major transmission lines and crippling the network.
Ausgrid has defended its response, saying hundreds of people are working to rebuild the network with additional resources being brought in from Endeavor Energy and Essential Energy.
"The damage to the network is on the same level you would expect to see after a cyclone," Ausgrid said in a statement.
"There are hundreds of people working to make hazards safe and begin rebuilding the network.
"Ausgrid acknowledges the inconvenience for customers but safety of the community is the number one priority and we need to ensure the streets are safe before we can restore power."
New poles and wires are being installed in the worst-hit areas and some major transmission lines also have to be replaced.
The worst-affected areas include parts of Mount Colah, Roseville, Gordon, Killara, Pymble, East Lindfield, Frenchs Forest, Lindfield, Chatswood, Forestville, Davidson, Willoughby, East Killara, Castlecrag, Epping, Hornsby Heights, Belrose, Allambie Heights, Middle Cove, Castle Cove, Roseville Chase, Mount Ku-ring-gai, Mosman and pockets of other surrounding areas.