Lush 'deeply sorry' after underpaying hundreds of staff
Cosmetics retailer Lush has admitted owing more than 5000 staff members up to $2 million in back pay.
Lush Australia director Peta Granger said audits are ongoing but staff across the retail and manufacturing businesses have been underpaid since 2010 due to incorrect interpretations of the retail award.
"We should have had far more respect for our people's pay and upgraded our payroll infrastructure to keep up with the growth of our business," she said.
“We are deeply sorry to our valued staff and customers that we’ve failed to uphold the values that we have always believed in and the high standards that we’ve always sought to achieve."
Ms Granger said the error resulted from a very serious failure on the company's part to upgrade to its internal systems.
“We should have had far more respect for our people’s pay and upgraded our payroll infrastructure to keep up with the growth of our business,” she said.
“We would never knowingly under pay. This was not deliberate. It goes against everything we value and believe in, and we are so sorry to have let our staff down in this way.”
Ms Granger said various compliance issues were picked up across the company’s national network of retail and manufacturing businesses.
Lush has vowed to pay every cent owed, including interest, to those workers affected.
Former and current workers are advised to contact and register for the back pay scheme via lushbackpay.com.au