Freedom Furniture pays thousands in penalties after allegedly misleading customers

Freedom Furniture pays thousands in penalties after allegedly misleading customers
Freedom Furniture has paid more than $25,000 in penalties after Australia's consumer watchdog found the popular retailer misled customers about their rights to return products.
The Australian Competition and Consumer Commission (ACCC) fined Steinhoff Asia Pacific Pty Ltd, which trades as Freedom Furniture, $25,200 over a statement that appeared on the company's website.
Between August and September 2019, the ACCC found that Freedom Furniture had published a statement on their website that claimed "furniture items cannot be returned or exchanged, except at Freedom's absolute discretion".
READ MORE: New financial year: The July 1 laws that will affect your hip pocket
A Freedom Furniture storefront. Steinhoff Asia Pacific paid $25,200 in penalties over allegedly misleading customers. (Freedom Furniture)
Under Australian Consumer Law, a customer has the right to return or exchange a product that is faulty.
ACCC Commissioner Sarah Court said the watchdog was concerned the published statement would give customers the impression that Freedom would have to allow a consumer to return a faulty product.
"Retailers must not misrepresent consumer guarantee rights to their customers," Ms Court said.
"Under the Australian Consumer Law consumers have the right to ask for their choice of a repair, replacement or refund when they have purchased a product that has a fault which amounts to a major failure." has contacted Freedom Furniture for comment.
Freedom Furniture's website. (Freedom Furniture)


You can claim a remedy from a retailer if the product or products your purchased do not meet a number of consumer guarantees, including:
  • If the product is not as it is described on packaging and labels
  • If the product does not match a demonstration model you were shown
  • If the product does not come with full title and ownership
  • If the product does not do all the things someone would normally expect it to do
For breaking news alerts and livestreams straight to your smartphone sign up to the9News appand set notifications to on at theApp StoreorGoogle Play.