Australia Post blunder: 'You don't get any compensation'
A grandmother has decided to drive her grand-children’s Christmas presents across the country after declaring she's boycotting Australia Post.
Mandy Hickman has long used the national delivery service, but after a recent mix up, she has sworn off Australia Post.
A month ago Mandy was eagerly awaiting a delivery from the US which contained vital supplements and vitamins when another parcel was delivered to her home.
"A parcel came to my place, addressed to the wrong address. I opened it, then I got my glasses and realised it wasn't my parcel," Ms Hickman told A Current Affair.
She called the number on the parcel and realised it was for a woman who lived a few streets over.
When the two women spoke, the other woman said she had Ms Hickman's parcel; but when she went around, the woman took her parcel but never handed Ms Hickman's over.
Australia Post has confirmed they accidentally switched the two parcels up.
They were addressed to homes with the same number, same suburb, but completely different streets.
Australia Post has tried to retrieve the parcel five times, but to no avail.
Ms Hickman also tried to get the woman to hand the parcel over, but a had no luck.
But the most infuriating part for Ms Hickman was Australia Post's initial response. They offered her just $50 in compensation.
"You don't get any compensation for what the goods are worth, what they actually cost and that's not fair," Ms Hickman said.
The package of supplements cost Ms Hickman $650.
Now she's so fed up, she's decided to drive her grand-children’s Christmas presents from Queensland to Victoria to make sure they don't go missing this year.
And she's not alone in her frustrations.
A Current Affair is constantly emailed about customers who have been left in the lurch by Australia Post.
One customer, Kay recently confronted her delivery driver after she claims they threw countless packages over her fence, shoved oversized packages into her letterbox and left others that required signatures.
Retail expert Dr Gary Mortimer says the best way to avoid disappointment this Christmas is to make sure you order early and if you can, get insurance.
"If you're moving expensive packaging around Australia or overseas at this time of year, really look at credit card insurances or private insurance on that package," Dr Mortimer said.
After A Current Affair contacted Australia Post about Ms Hickman's lost delivery they have now decided to compensate her for the full $650.
In a statement, they said;
"It is always disappointing in any instance when we fail to deliver for a customer. This year our hardworking posties and delivery drivers will deliver more than 3 billion parcels and letters effectively and on time, including millions of items in time for Christmas.
We've spoken to both customers to express our disappointment in the way their complaints were handled and apologised. We're working with them on prompt resolutions, with full compensation being organised for the lost international parcel.
On our busiest day this Christmas we will deliver close to 3 million parcels across the country and we've hired almost 3,000 additional workers to make sure this Christmas is a success.
We encourage customers with any enquiries about their mail delivery to contact us on 13 POST or online."