Coles slammed for increasing home delivery fees during coronavirus crisis
Supermarket giant Coles has come under fire for increasing its delivery prices and the threshold for free delivery by 25 percent during the COVID-19 crisis.
Coles recently increased the free delivery threshold for orders from $150 or more to $200 and raised its delivery fee from $8 to $12.
The Queensland University of Technology Business School’s Gary Mortimer said it was “disappointing”.
“To raise it at this significant time when there is a need for delivery ... and a significant demand for this service ... traditionally that increase in volume would mean lower costs,” Mr Mortimer said.
A Coles representative said the new delivery fees reflect the cost of picking, packing and delivering orders to customers.
In a message to customers this week Coles announced its home delivery service would resume.
“We are pleased to announce the re-opening of our home delivery service,” the supermarket told customers.
“This means that both our Click&Collect & home delivery services are available to all customers from tomorrow.”
Customers will be able to place an order using existing Coles Online login details and choose between home delivery, Click&Collect service desk and Click&Collect concierge.
“Vulnerable customers accessing the Coles Online Priority Service remain our priority to ensure the elderly and those who cannot easily visit our stores have access to everyday grocery essentials,” the message read.